Thank you for shopping at ShopXYZ ("we", "us", "our"). If you are not completely satisfied with your purchase, we are here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must have the receipt or proof of purchase.
2. Non-Returnable Items
Certain items cannot be returned, including:
3. Return Process
To initiate a return, please contact us at:
Please provide your order number and reason for the return. Once your return is approved, you will receive instructions on how to return your items.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at:
7. Contact Us
If you have any questions about our Returns Policy, please contact us:
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must have the receipt or proof of purchase.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials, or flammable liquids or gases
3. Return Process
To initiate a return, please contact us at:
- Email: returns@shopxyz.com
- Phone: +1 (555) 123-4567
Please provide your order number and reason for the return. Once your return is approved, you will receive instructions on how to return your items.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at:
- Email: returns@shopxyz.com
- Phone: +1 (555) 123-4567
7. Contact Us
If you have any questions about our Returns Policy, please contact us:
- Email: returns@shopxyz.com
- Phone: +1 (555) 123-4567
- Address: 123 Main Street, Anytown, USA